Shipping metod and Costs

The delivery of the parcels generally takes place within 48/72 hours from the shipment, which is carried out immediately after receipt of payment, except for the unavailable products that will be shipped within 2/3 weeks of the order.

All products will be sent by courier with control and delivery with signature. Shipping costs are calculated according to the total weight of the products purchased through a quote.

Tracking Shipment

Shipments are mainly made by UPS or DHL couriers.

In the shipping confirmation e-mail you will find, in the first lines, a link that will take you to the website of the forwarder where you can find out and follow the progress of your shipment.

When the courier makes the delivery you will have to verify: That the package is intact, not damaged or wet and still complies with the standard features of a package.

Any disputes must be immediately raised to the carrier, in the absence of these the product is considered delivered correctly.

The delivery times remain subject to the availability of the goods at our warehouses.


What to do in case of damage due to the Transport:

If the unloading of the goods is a damage to the packaging must express a specific reservation: the package is accepted but before signing the document you must write "I accept with reserve right" SPECIFYING THE REASON FOR THE RESERVE, eg. " Packaging with a hole", "packaging with dent on the right side...", etc..

It will be possible once the package is opened and found a possible damage, be compensated for the damage suffered. Reject the damaged goods if it is not possible to accept the package with reserve or in case the damage is still visible without having to open the package.

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